Essentials of an Integrated Marketing Communication Process

The American Marketing Association (AMA) which represents marketing professionals defines marketing as “The process of planning and executing the conception, pricing, promotion and distribution of ideas, goods and services to create exchanges that satisfy individual and organisational objectives.”

Effective marketing requires that managers recognize the interdependence of such activities as sales and promotion and how they can be combined to develop a marketing program. In marketing, exchange is a central concept. For exchange to occur there must be two or more parties with something of value to one another, a desire and ability to give up that something to other party, and a way to communicate with each other.

Marketing facilitates the exchange process and the development of relationships by carefully examining the needs and wants of customers, developing a product or service that satisfies these needs, offering it at a certain price, making it available through a particular place or channel of distribution, and developing a program of promotion or communication to create awareness and interest. The focus of market driven companies is on developing and sustaining relationships with their customers. This has led to a new emphasis on relationship marketing which involves creating, maintaining and enhancing longterm relationships with individual customers as well as other stakeholders for mutual benefit.

The marketer’s task is to devise marketing activities and fully integrated marketing activities and assemble fully integrated marketing programs to create, communicate and deliver value for customers.

Advertising and promotion play an important role in the exchange process by informing consumers of an organisation’s product or service and convincing them of its ability to satisfy their needs or wants. The American Association of Advertising Agencies developed definition of Integrated Marketing Communication as “A concept of marketing communications planning that recognizes the added value of a comprehensive plan that evaluates the strategic role of a variety of communication disciplines – advertising, direct response, sales promotion and public relations – and combines these disciplines to provide clarity, consistency, and maximum communications impact.” Integrated Marketing Communication involves coordinating the various promotional elements. Six major promotional tools are advertisement, sales promotion, personal selling, direct marketing, publicity/public relations, internet marketing.

The Integrated Marketing Communication approach helps companies identify the most appropriate and effective methods for communicating and building relationships with their customers as well as other stakeholders such as employees, suppliers, investors, interest groups and the general public. Companies send messages to customers and other stakeholders through all aspects of their marketing mixes, not just promotion. Consumers make inferences about a product on the basis of elements such as its design, appearance, performance, pricing, service support, and where and how it is distributed. For example a high price may symbolize quality to customers, as may be the shape or design of a product, its packaging, its brand name, or the image of the stores in which it is sold.

The Integrated Marketing Communication approach to marketing communications planning and strategy is being adopted by both large and small companies and has become popular among firms marketing consumer products and services as well as business- to-business marketers. By coordinating their marketing communications efforts, companies can avoid duplication, take advantage of synergy among promotional tools, and develop more efficient and effective marketing communication programs.

To move to Integrated Marketing Communication also reflects an adaptation by marketers to a changing environment, particularly with respect to consumers, technology and media. Major changes have occurred among consumers with respect to demographics, lifestyles, media use and buying and shopping patterns. Media strategy involves determining which communication channels will be used to deliver the advertising message to the target audience. Two most important aspects of the advertising program are development of the message and media strategy. Message development, referred as creative strategy involves determining the basic appeal and message the advertiser wishes to convey to the target audience. Once the message and media strategies have been determined, steps must be taken to implement them. Most large companies hire advertising agencies to plan and produce their messages and to evaluate and purchase the media that will carry their ads. Marketing Communication can tell or show consumers how and why a product is used, by what kind of person, and where and when. They can learn about who makes the product and what the company and brand stand for; and they can get an incentive or reward for trial or usage. Marketing communications allow companies to link their brands to other people, places, events, brands, experiences, feelings and things.

5 Ways To Determine If Your Online Marketing Community Is Good Enough For You

An online marketing community is where marketers belonging to the same company or group, interact with each other. It is also in this community that they share the same valuable facilities (training, marketing system, sponsorship and so on) to achieve their goals. Your community may be a MLM or an internet marketing education company.

However, they are all working towards creating the right conditions for you, as an affiliate, to succeed online. So, they must possess certain characteristics in order to help you through. I have briefly explained below five(5) qualities that I know a good community must have.

1. Leads Follow-up Support: A good online marketing community must provide leads follow-up support for you as a member. Imagine having one thousand(1000) leads in a day, you can’t single-handedly get in touch and interact with them effectively. This is where your community can help you convert those leads into sales. It (community) must have an online leads follow-up support system in place to put the contact calls through for you.

2. Internet Marketing Education: Your community must provide a consistent and workable internet marketing education for you. If you are a struggling marketer or just coming online, then you need good internet education to help you succeed. Unfortunately, many online marketing communities lack workable marketing education for their affiliates. As a result they are left with no option but to fight it out themselves. So, does your community provide you with this important tool? If your answer is no, then it is not good for your business.

3. Interactive Marketing Events: An interactive marketing event is one organised by your online marketing community for members to meet at a point for days. At this event, if you are a new member you can meet successful marketers in your community. Then you’ll have the opportunity to hear their experiences first hand and get a lot of motivation from them. So you see, marketing events pump new vigor into you. It also helps you to relate better with other members because you have met them in person. If you don’t have this in your community then I’m afraid you are missing a major aspect of your success online.

4. Online Marketing Set-up Team: You know, everybody comes into internet marketing with various degree of background. So you may not be comfortable with some parts of your online home business set-up. This is where your community intervenes to give you the technical help that will solve your marketing or account set-up constraints.

5. Internet Marketing Credibility And Mission: Your company must have a mission. It may be to create twenty(20) millionaires in the next five(5) years, or make five(5) thousand people self-employed. It is clear that if your company does not have any mission then it has no vision. It must also have a proven track record of success that distinguishes it from other online marketing communities.

Farming Your Web Market

You’re going to get your hands dirty
A good farmer scoops up the soil in their hand and smells the earth, perhaps even taste the earth. The thing is that as a farmer you will be getting intimate with your market.

If the crop you plan to raise is made up of web users then your web page is the soil that they will grow strong on. The nutrients you add to your web page have a fragrance, maybe even a certain taste. And the richest addition you can add to your web page is your own personality.

Now, don’t get fearful
Perhaps professional marketers have told you not to get personal with your marketing, but that type of aggressive marketing is not what we are talking about here. To cultivate your market you need to talk to them in ways that nurture, and this means that you care enough to be yourself.

If you wanted to get to know someone based on a feeling of attraction would you analyze how to do this? If you overheard a conversation and the opinions expressed attracted you would you choose to get demographics and contact information before you introduce yourself?

The whole purpose of cultivating a market lends itself to casual and intimate conversations. And ‘intimate’ does not mean private and secretive, it means:

  1. Marked by close acquaintance, association, or familiarity
  2. Relating to or indicative of one’s deepest nature

Most web marketing is done at arm’s length because the marketing people are not clear on the market being targeted. And the word ‘targeted’ is rather cold and disconnected emotionally. Targeting is an odd way to build relationships, but building relationships is exactly what we want to do.

Cultivating the market
The bigger portion of our market that we wish to cultivate is at earlier stages of the buying cycle and we are able to help them and build a relationship in the process. In this way we cultivate a much bigger market than trying to capture the smaller numbers that are ready to purchase.

Those members of our market that are ready to purchase have already been influenced. We cannot reach many of them now. On the other hand, the greater numbers that are early in their search can be cultivated, influenced and helped to make a smart choice and buy from us.

We need to design a web site that will allow us to be helpful and generous in sharing our information. Far too many small business web owners do not know what to share with their market. We are going to be different.

What do we feed our market?
We want our undecided market to choose our solution as their purchase. To do that we need to help them along, and this is where our web design comes into play.

Our page is jammed full of really good information but it doesn’t show everything at once. And then there are other pages doing the same thing. We are using HTML which stands for Hyper Text Markup Language. It is the hyper text that allows us to provide a selection and then deliver a choice.

We are no longer using limited space on paper, nor are we using limited time on TV. Web marketing needs to use HTML in its marketing to get the most out of the medium and yet the HTML in contemporary business designs is relegated to basic navigation and placeholders for content. Instead, we need to put HTML into our marketing methods and provide choices for all members of our market.

Talking all the way through
We will spend time talking to that portion of our market that doesn’t even recognize yet that they have a problem. We are going to help educate them so that they do recognize that their life could be better with our solutions.

We will spend time talking with those that are researching possible solutions and we will help them see all of their possibilities from all sides. We’ll look at the upside and the downside of various features. We’ll bring these people along our path of understanding so that they are ready to look at comparisons.

We will not be afraid to compare our solution with others available on the market. We want to nurture this stage of the buying cycle fearlessly and give them all of the choices available while building a relationship they can trust. We want to keep this stage engaged or they will leave our site looking for comparable products and solutions.

If we don’t feed them right now and right here their next stage of development is to make a decision to purchase and we could lose them at a crucial moment in the cycle.

Farmer or hunter
A hunter fears that the prey will get away. They target and shoot early when they can and short term goals are everything to a hunter. On the other hand a farmer has long term goals and works with the seasons. Six months can go by from planting to harvesting and a farmer knows that nurturing cannot be superficial or provided with impatience.

Our harvest will arrive and it will be our own if we provide the helpful nutrients. Spending time to create the best content is essential and the easiest way for our market to find the right content on our site is also essential. But it can all be for naught if we choke up at the end and impatiently push for the sale.

We need to honor our market and validate their choice even when the choice goes to our competitor. Most choices will come our way because we nurtured that market along and we have build up a relationship. All the rest will take care of itself. It does so because everything about the marketing process is as natural as sunlight and rain.

Pull Marketing
And when we market naturally we are attracting the best interest from search engines. We are providing volumes of our unique and original information that search engines and our market are attracted to. We are sharing information that creates growth while building relationships with our market. We are cultivating our market by solving problems and providing insight for our market. And the bulk of our information is work that does not have to be repeated over and over.

Our web pages may need some tweaking from time to time but our main effort is going to last for a long time to come. And perhaps one of the most valuable assets we develop with pull marketing is that nothing we ever do is lost. All of our marketing stays in place for years and as we build we grow stronger and stronger.

Unlike push marketing that requires constant feeding of cash for advertising, our pull marketing is more like putting money in the bank and building our reserves instead of spending them.

Farming our web market is a very different concept from that of an opportunist feeding off of the market. By farming we control our own market and build a richer relationship rather than rely on just the good seasons or good years to get us through.