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Marketing Communications Professionals – Customer Communications Management Heralds a New Paradigm

Marketing Communications professionals should develop a vision for enterprise marketing communications before rushing into inviting Customer Communications Management Suppliers to demonstrate how their products could help your company.

A new vision has to be developed because marketing communications professionals now have a completely new way of working.

Gone are the days where a companies direct mail and transactional mail need to be separated and handled by different company functions or different suppliers. Gone are the days where large project teams have to be formed to make simple changes to documents. Gone are the days where the task of making a change to corporate positioning are a huge and expensive task and gone are the days of fragmented customer messaging due to disparate customer communications processes.

Companies have always tried to derive a corporate vision for customer communications, a grand plan and a grand scheme to give the markets it serves clarity of brand understanding, but the issue of complexity has always been a barrier to this plan.

Now, the opportunity that unified Customer Communications Management offers is one of fulfillment of vision, of an ability to execute and of an ability to drive business advantage.

It is because of this opportunity to execute that the marketing communications professional should focus on a new vision first and not a rehash of the old version made easier. The scope is now broader.

Now, it is possible to communicate across a diverse set of channels with ease, to deliver coherent meaningful messages into differing market segments but to retain an appeal in each of those segments. It is about the opportunity to interact, to learn and to deliver value, a value that is meaningful to each customer as an individual.

The vision should come back to marketing basics. Segment the market, identify a product, service or overall company appeal and learn to drive value in those communications. It means that a company can drive its brand values in a fashion that is adaptive to changing market conditions.

In doing this, we don’t just communicate differently, we create a new kind of company, a company that is adaptive, that is continuously learning, that delivers its key objectives in a measurable, proven fashion.

Marketing communications professionals have new power in their hands. A way to reach the market that was previously impossible. It is only in very recent years that this has become possible. It means that a product does not have to be marketed with common brand values across different segments. Companies can continue to focus upon core segments but can become much more adaptive to emerging segments, segments in which it would previously have been a very difficult, length and costly environment to compete.

We call this marketing agility, the ability to take reasoned, measured analysis and quickly deliver a response to that analysis, to test the credibility of the analysis and to improve on the next iteration, bringing market segments into focus not on the basis of a hunch or, just a historical analysis (this is important still) but on live events, events to which the changing response can materialise faster than ever before.

This is in our view, a new paradigm for marketers and one whose impacts much be considered carefully before jumping straight into the focus of technology and process decisions – this can come once the vision for the agile marketing communications organisation has been established.

Avoid what you used to do but just a little better, take hold of this new agility, embrace it and define it. This is how Customer Communications Management can be utilised to deliver marketing excellence.

Internet Marketing Services Are Using These Same Techniques

With the multitude of internet marketing services and techniques that you hear about daily as you get bombarded with promotional material after promotional material in our emails you come to realize two things. The rationalization of these two main focal points are what lead many online marketers to their doom.

The first thing you come to terms with as you start to focus is how truly overwhelming all of this is! You can’t possibly learn all of these new internet marketing techniques fast enough, master them and implement them effectively all at one time so that you can begin to promote your products, services or affiliate programs.

This brings you to the second realization. You need help! So you decide to hire internet marketing services that are provided by outside experts and so called gurus that promise to help you bring in more traffic, help you build your email list and ultimately increase your monthly sales volume. Don’t worry we’ve all made this mistake, but there is light at the end of the tunnel.

Take One Day To Evaluate All Of Your Resources

I can’t stress how important this is. Internet marketing services FEED on your frustrations! They know that you are bombarded daily by emails that you get from other internet marketing veterans that want to sell you their own products and services. In fact they’re counting on the fact that you’ve actually bought and paid for several of these and that at this point you’re so way beyond frustrated that you’ll do anything, even PAY THEM MONEY to provide you their own internet marketing services that are using the same internet marketing techniques that you could be using yourself for free.

Cancel The Majority Of Your Subscriptions

This is hard for most of us to do. We’ve grown to depend on the advice of these so called internet marketing services, experts and gurus. There is a symbiotic co-dependent relationship formed that has gotten you in the rut you’re in. I’m sure that most of the people you get all these emails are nice, but their bottom line is NOT to be you’re friend. They want to make money online just like YOU want to make money online. The key thing to consider here is that you need to STOP giving them your money and STOP spending all that time reading the tons and tons of emails, so that you can focus on what works and take action.

Stop Paying Internet Marketing Service Providers

This is often the hardest link in your chain to break. What little success that you’ve achieved thus far is only there because of your internet marketing efforts. In that back of your mind you’re telling yourself that the internet marketing services that are provided by online providers are working, just not quite as well as you want them too. The truth is that their using the exact same internet marketing techniques that everyone else is and these techniques are NOT hard to learn! When you stop paying for all the internet marketing services and start focusing your time and money more directly on taking ACTION you’ll notice that you’re paying out less money and yet at the same time your monthly income and website page ranks are still increasing.

Now Is The Time To Take Action And Start Profiting

I realize that things are still very overwhelming, especially if you’re just getting started or if you’ve have a history of trial and error which has brought you in little or no success. Take a deep breath, relax, relate, release and let go of that past that has haunted you. Let go of the overwhelming frustration that comes from inexperience if that is the problem. Internet marketing services and all these so called new internet marketing techniques are NOT the answer. Here’s a clue to get you started;

Social Networking & Social Marketing Is Not New

From the early days of the internet there have been internet marketing services that provided advertising services on bulletin boards, which later lead people to going online using dial up connections and creating social networks of their own through their AOL or other ISP connections. This is how things were done in the early days. What has changed isn’t the concept of social networking & marketing or internet marketing services. The real change that people are talking so much about with the whole buzz of the Web 2.0 craze isn’t social networking & marketing at all, it’s the fact that it’s become so incredibly easy!

With WYSIWYG The Learning Curve Is No Longer Steep

Social Networking & Marketing is definitely getting more popular with the WYSIWYG (what you see is what you get) interfaces that we see on MySpace, Squidoo, YouTube, Facebook and the “groups” that you can join through Yahoo, MSN and the almighty Google. The new advancements make things easy to customize, add video and in many cases create your own “squeeze page” that you can publish and then use to promote your products, services and affiliate programs.

This is the secret to the internet marketing services that many of you are already paying for. Using these same principals there are online blogs and forums that you can use as well and these are no secret either. The only thing that makes it harder for newbies and people who have failed in the past is that they either don’t know HOW, they don’t know WHERE or they don’t fully understand WHY certain things are done the way they are.

One last thing to give you something to think about before I go

Please bare in mind that this is solely based on my own biased opinion, which comes from years of experience as a web designer, web host and internet marketing promoter. My thoughts on all of this are simple if you would like to save an incredible amount of time, energy and money. Try by focusing on ONE THING at a time and learn everything you can. There are video, audio and pdf style tutorials readily available at reasonable prices. All you need to do is find ONE SOURCE that you can get as much material from as possible at a reasonable price and then begin your learning experience.

Go in to this with an open mind. Often you may think that YOU KNOW something, when in truth you are familiar with what it is and the basics of how it works, but you’re not yet proficient enough to be called an “expert”…..yet. I add that last little bit because I believe that with the right tutoring you can and will be one!

What Internet Marketing Services Are Available?

Internet marketing is a pretty broad term – encapsulating a whole host of different techniques.

However, in short, Internet marketing services are ultimately all about ensuring that your business’ online presence is one that is effective – successfully converting website traffic into sales.

Acting as an umbrella term for a variety of disciplines, there are a number of Internet marketing services that you might find; here are just some of the most important ones, explained:

Search Engine Optimisation –

Search engine optimisation is one of the most commonly found Internet marketing services out there. In basic terms, SEO is the process of optimizing a website so that it will be indexed higher up on an SERP (search engine results page).

This can involve creating backlinks, editing content so that it is more search engine friendly or editing HTML coding to increase the relevance to the keyword that is ultimately going to improve your rank.

Email Marketing –

Email marketing is a direct example of Internet marketing services, utilising the medium of email to promote a brand’s message. Successful email marketing campaigns will see relationships with existing customers significantly enhanced – whilst at the same time leading to the acquisition of new customers.

Campaigns will also promote sales activity amongst that existing customer base, as well as advertising new products.

Pay Per Click Marketing –

Pay per click marketing is another of the most used Internet marketing services. Typically pay per click marketing is a form of Internet advertising that utilises adverts to drive traffic to a website.

Google is one of the most common platforms for pay per click adverts, with ads being displayed on the SERP – depending on the relevance of the ad’s keywords to the original search term.

Microsoft adCenter, Yahoo! Search Marketing and Google AdWords are the biggest of the PPC (pay per click) providers out there – operating via a system where a user bids on a keyword that is relevant to their company’s market or industry.

Social Media Marketing –

One of the fastest growing areas of Internet marketing, social media marketing is another of those Internet marketing services that has become increasingly vital for businesses looking to grow in stature.

This practice will see advertisers promote new companies, products or services using social media platforms. Whilst many of the techniques that are applied in traditional marketing are present, social media’s huge popularity on the Internet makes it possible to reach a much larger market than ever before.

Social media marketing will typically utilise eye-catching content to create a buzz on social networks – such as Facebook, Twitter and Foursquare – with the ultimate aim of getting that content shared, as a result spreading the message.

Search Analytics –

Internet marketing services will sometimes take data and analyse it to allow a greater understanding of a number of processes – search analytics is just that.

Search analytics involves taking statistics provided by search engines – such as search volume trends, advert spending and keyword monitoring – to improve the overall performance of search engine marketing and search engine optimisation campaigns.