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Creating Great Marketing Communications: The Art and Science of the Written Word

Great marketing communications isn’t rocket science. Yet, there is a mix of science and art to achieve the right mix of eye-catching style, valuable content, and grammatical excellence. The skills necessary to produce it can be dauntingly elusive. And nothing can wreck the efficiency of precious marketing dollars than a mixed message or one that is poorly communicated. Some 45 years ago, when newspapers, radio, and television were the only communication vehicles, Marshall McLuhan stated, “the medium is the message” (and the 21st Century’s growing media choices seem to validate McLuhan’s famous quotation), and for business today, carefully considering multiple media for delivery of your critical message has never been more important. For small business executives, delivering your core message isn’t easy, amidst the flood of new and old media available today (web sites, blogs, social networking sites, podcasts and webcasts, e-mail blasts, local/national television commercials, radio spots, and print advertising). But it starts, as it always has, with the written word.

The current economic environment has spawned many providers of new and excellent services to help you with the art and science of marketing your business. But quality content still remains at the heart of any marketing message. In fact, it is more important than ever. Marketing automation technologies can churn out corporate messages in tremendous volume, but the quality of these messages (including the style, grammar, etc) can make or break your marketing effort.

Few things will distract a customer’s attention from effective messaging than misspellings, grammatical mistakes, or awkward sentences that must be reread before their meaning is eventually revealed. Publishers have learned that the reader’s eye can be subconsciously drawn to errors, like poor spacing, bad syllable breaks, and repeated words, breaking the reader’s train of thought. This happens regardless of the medium: E-mails or text messages are perceived by the mind’s eye just as a magazine or book might be. Text messages or twitters, which are intentionally misspelled or incorrectly abbreviated so that they are easily typed, are not always easy to read despite their brevity.

Many small companies have employees who can handle information technology or Web-related tasks. Consider the E-mail blast that mentions the July issue of your newsletter: One that you’ve spent considerable time, effort, and money to develop. However, the E-mail says July 2009 not 2010. The customer wonders why you’re sending old, possibly obsolete, information. There is a saying that a customer believes they will be serviced the way they are sold. The same can be applied to how they are marketed.

How many times have you been annoyed when visiting an interesting website, found some information that can be useful, and clicked on a malfunctioning link? It stops you (and other potential customers) dead in your tracks.

And many small business owners can relate to this scenario: You develop a product brochure to be used on the company website and printed for future marketing efforts, like an upcoming convention. The day after it is printed, mailed, or posted, you notice an embarrassing typo: The name of a well-known client has been misspelled. Or two product photographs have been switched. Or the contact information has been dropped from the back cover. Do you want to spend time and money reprinting a necessary marketing communication?

Editing and editorial services, in general, may be overlooked, especially in tight economic markets. Doing so, however, imperils a small business’ marketing efforts. Spending hard-earned dollars to upgrade a website, launch an email newsletter, use Google AdWords, or produce other marketing collateral, without having the editorial skills at hand to make that investment payoff, is like building a house on a poorly constructed foundation.

Does your business have the capabilities to generate distinctive messages with precise grammatical structure, pristine presentation, and clarity of thought? Does your organization focus on the written word, and how your critical marketing messages are portrayed to potential customers?

Infusing quality communications into your business development and marketing planning can mean the difference between stagnancy and growth. To optimize business development and marketing efforts, business executives (small or large) ensure that its core message is integrated into all communications, from business cards and logo tag lines, from press releases to product brochures, and from websites to client E-mails.

Most small businesses, particularly those with fewer than 20 workers, do not have their own Communications Department. Often, senior-level employees take on the task of communications as well as marketing and business development. Recognizing the need to not allow coordinated communication efforts to stagnate in today’s difficult economic environment will be critical to business success in the near future.

One solution to generating high-quality marketing communications is outsourcing it to an firm with experience and expertise is the wide variety of media that are essential today. communications and marketing services is one extremely efficient method for crafting your organization’s message, publicizing it through various media, and producing needed results, whether you’re seeking more E-mail requests for proposals, increased traffic on the company’s website, greater recognition at local business meetings or events, or simply more sales.

The ability to isolate, identify, and effectively deliver your message is integral to communicating with current customers and reaching potential new customers and different markets.

More Critical Reasons for Integrating Editorial Services Into Your Marketing Efforts
• A Web home page must use its words sparingly, yet clearly communicate your value proposition. Visitors will read a line or two from the home page before moving on, so it is imperative to hold their attention with your company’s message.
• A one-page company “Fact Sheet” is a perfect leave-behind or follow-up E-mail attachment for a new prospect. Its style should concisely, but precisely, generate a clear picture of your company’s strengths and differentiating features.
• A press release can serve to announce new contracts, communicate with potential clients about new products, build credibility by highlighting completed work. Yet, creating a press release that provides more than advertising – ensuring that it gets exposure–is the key to success.
• A periodic E-mail blast or company newsletter can inform and can help you stay “top of mind” with your prospects. It can provide value-added information related directly to your services. Writing a custom newsletter can be easy task with solid editorial support.

Naked Web Marketing Part 2

The web shares

This should be a major consideration for web marketing, but instead it is ignored. A web marketer will suggest that we use Facebook, Twitter or Linked-in, among other social media because they all share. And that means that we forget about sharing through our own web site and we end up giving our best content away. And for what?

The time focus for Facebook is short. Even shorter for Twitter. Our best content should be shared from our own site first because it makes our web site stronger. Then we can feed bits to social media to attract attention. Attention from social media sites is very short lived and has to be constantly repeated, but on our own site the same information builds and attracts, and then builds and attracts even more.

If that doesn’t hit you between the eyes then you are not getting the significance of sharing. It is not just social media that can use this powerful aspect of web marketing and we would be wise not to put control of our most attractive content in the hands of social media. They can use or misuse it all however they please.

Web marketers don’t seem to get it

Web designers and web marketers are pretty much sold on letting trendy social media control your web marketing. They can make money by running your social media campaign, which may be quite alright if they also helped you share directly from your own web site.

Sharing is important for long term growth and it can be accomplished over time. Don’t rush or panic. The truth is that all your, so-called, competitors are not sharing and are not growing. Time is something you have a lot of, but there’s no time like the present for getting started. And you are probably wondering just what your business has to share with its market.

A brief list of the more important web attributes:

• No time or space limitations on web marketing

• The Internet swallowed all other media and makes them adapt to the web

• The web is a virtual reality – having many more nodes plugged in

• You don’t find your market – they find you

No time or space:

As soon as you start talking about your market’s biggest problem – You know, the one you solve – then you have all the time and space you could ever want. Your market likes that, it attracts them and it interests them. Keep going, talk about other problems they have so as to include an ever wider market.

Swallowed all other media:

The web is not like any other media. It can be your telephone, but it works differently. It can be your newspaper, but it works differently. It can even advertise and use push marketing, but most of the benefits come from using pull marketing. In fact, pull marketing is second nature to the web and has a much greater reach than trying to push.

The web is a virtual reality:

A virtual reality is no less real than a physical (material) reality, it’s just that a virtual reality has many more social, business and institutional connections all plugged in and ready to connect.

Your market finds you:

Your web market is anonymous. It is your web site that has to have attractive content in order to stand out from other sites. Web designers like to think their awesome designs attract but search engines don’t pay attention to graphics. Web marketers like to think their advertising attracts but web users (you and me included) try to ignore ads.

The biggest attraction for our market is when we share information about solving their problem. They didn’t come to our web site to see pretty web designs or to see and read our ads – they came thinking we could help them.

Attracting your market

Helping your market by sharing your information does not mean giving away the recipe to your secret sauce. Your competitors may want the secret but your market could care less. They are not going to mix up a batch of your secret sauce, instead they are going to want you to implement your secrets and pay you for doing that.

You will have many ways your secret sauce can be used and your web site can list them and hold them all. All of the problems your secret sauce has solved can be written up and go on the web. As you share all the problems and solutions you can remember you will be building a destination web site while other business owners are chasing after a market they can’t see or touch.

Finding Internet Marketing Services Right for Your Business

The Internet is huge. No one will deny that, and the role it plays in business is becoming more and more important as well. It is no longer sufficient to do business offline, if you want to succeed in this technology driven new age, then you will have to do a bit of Internet marketing.

There are a number of Internet marketing services available to you, whether it is in the form of companies that specialise in it, or various standalone apps or tools that, if you have the time and knowledge to do so, can provide information on number of visitors, clicks, purchases and such forth.

If you are looking for Internet marketing services for your business then, what aspects of it should you particularly focus on?

Design will be more important than ever this year. It could be a wise idea therefore, to look for companies specialising in internet marketing services that also offer web development and design as part of the service.

Not only will they be able to offer typical SEO and PPC services, a vital part of any strategy, but they will also be able to offer services above and beyond others, by specifically tailoring your site for the purpose of attracting customers.

With a site tailored to not only your needs, but to attracting customers and getting them to make that all important purchase, you could soon start to see an increase in revenue from the online side of your business.

Social media will continue to offer internet marketing opportunities; however, it might be worth considering services that focus on the visual aspect of campaigns too. Photos, images and videos are a great way of drawing in customers to your site. Many studies suggest a picture or video is a lot more likely to stick in our memory than a bulk of text.

On the social media side of things, there are many tools and apps out there to best utilise social media platforms for your business. Whether it be Wildlife from Google or analytic programmes like SproutSocial. Do a little research into the advantages and disadvantages of these for your company.

You should also look for Internet marketing services that know a thing or two about the potential of mobile, if you find an Internet marketing firm which is not aware of mobiles potential, you definitely need to look elsewhere. Mobile is getting bigger than ever, with more people picking up smartphones, tablets and the like and surfing the web.

Many people will even surf the web on their phone or tablet whilst watching TV, so a product that generates an interest on the TV will quickly get them tapping away on their smart device to find it or similar products.

It is also important therefore to make sure that any marketing that you do online is cross transferable, whether it’s for desktop, tablet or smartphone. Look for Internet marketing services which offer you the best way of utilising all of them.

Content marketing is another vital component of a company offering top level Internet marketing services. Google is constantly punishing sites with substandard or copied content, so it is well worth your while to either invest in companies offering tailor made content services, or looking to do something yourself via company blogs and other such things.

Internet marketing services will be vital in anyone wanting to move or even consolidate themselves in the online world this year, so it is vital to get a grip on them.